Privacy Policy
Last Updated on 25th February 2025
United Alliances ("United Alliances," "Company," "we," "us," or "our") is committed to protecting the privacy, confidentiality, integrity, and security of personal information collected and processed in the course of our business operations within the United States.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in compliance with applicable United States privacy laws, including but not limited to:
- California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
- Other applicable U.S. state privacy and consumer protection laws
United Alliances does not target, offer services to, or intentionally collect personal data from individuals located in the United Kingdom or European Union. GDPR and UK GDPR do not apply to our operations.
This Privacy Policy applies to personal information processed through our websites, systems, tools, communications, and service delivery activities.
Company Overview & Data Roles
United Alliances provides Virtual Assistant, outsourcing, staffing, and remote operational support services to business clients.
Business Role
- United Alliances acts as a Business / Service Provider under U.S. privacy laws when processing personal information for its own business purposes.
- United Alliances acts as a Service Provider / Processor when processing personal information strictly on behalf of clients under written contractual instructions.
Client Data Ownership
All data processed on behalf of clients remains the exclusive property of the client. United Alliances does not claim ownership or independent rights over client data.
Information We Collect
Identification & Business Contact Information
- Full name
- Business email address
- Phone number
- Company name
- Job title
- Business mailing address
Communication Data
- Contact form submissions
- Email communications
- Chat messages
- Support tickets
- Call metadata (where legally permitted)
Client-Provided Operational Data
When providing services, we may process information authorized by clients, including:
- Task instructions and workflows
- Business documents and records
- CRM and operational entries
- Administrative or claims-related information (where applicable)
- Work logs and performance notes
All such data remains under client control and ownership.
Financial & Transactional Data
- Billing contact details
- Invoices
- Payment confirmations
Technical & Usage Data
Automatically collected information may include:
- IP address
- Browser type
- Device identifiers
- Operating system
- Date and time of access
- Pages visited
- Referral URLs
Sources of Personal Information
We collect personal information from:
- Individuals directly
- Website technologies and logs
- Clients acting as data controllers
- Authorized service providers
- Publicly available business sources
Purposes of Collection & Use
We collect and use personal information for:
- Service delivery and client account management
- Communication and customer support
- Billing, invoicing, and contract administration
- Security monitoring, fraud prevention, and compliance
- Business operations and service improvement
- Marketing communications (business-to-business only, opt-out available)
Disclosure of Personal Information
Service Providers
We may share information with vetted service providers for:
- Cloud hosting
- CRM and ticketing systems
- Communication tools
- Payment processing
- Security monitoring
All providers are contractually bound to protect personal information.
Legal Requirements
We may disclose information when required by law, court order, or government authority.
Business Transactions
In the event of a merger, acquisition, or restructuring, personal information may be transferred with appropriate safeguards.
We do not sell or share personal information for cross-context behavioral advertising.
Data Retention
Personal information is retained only as long as necessary for:
- Service delivery
- Legal and regulatory compliance
- Dispute resolution
- Enforcement of agreements
Client data is returned or securely deleted upon service termination unless legally required otherwise.
Information Security
United Alliances maintains an ISO/IEC 27001-aligned Information Security Management System (ISMS).
Security measures include:
- Encryption in transit (TLS/HTTPS)
- Role-based access controls
- Multi-factor authentication
- Secure cloud infrastructure
- Employee confidentiality agreements
- Security awareness training
- Incident response and recovery procedures
Data Breach Response
In the event of a security incident:
- The incident is promptly investigated and contained
- Impact assessments are conducted
- Clients and authorities are notified as required by law
- Corrective actions are implemented and documented
U.S. State Privacy Rights
California Residents (CCPA / CPRA)
California residents have the right to:
- Know what personal information is collected
- Request access, correction, or deletion
- Opt out of sale or sharing (not applicable)
- Limit use of sensitive personal information (if applicable)
- Non-discrimination for exercising rights
Requests may be submitted to: privacy@ualliances.com
Automated Decision-Making
United Alliances does not use automated decision-making or profiling that produces legal or similarly significant effects without human involvement.
Children's Privacy
Our services are intended for business use only. We do not knowingly collect personal information from individuals under 16 years of age.
Third-Party Websites
We are not responsible for the privacy practices of third-party websites or services linked from our platforms.
Policy Updates
This Privacy Policy may be updated periodically. The updated version will be posted with a revised effective date.
Contact Information
United Alliances provides Virtual Assistant, outsourcing, staffing, and remote operational support services to business clients.
United Alliances
1468 W 9th St, Suite 2003, Cleveland, OH 44118, USA